1. USING THE SERVICE

THESE ARE THE TERMS AND CONDITIONS GOVERNING THE USE OF THIS WEBSITE AND THE AGREEMENT THAT OPERATES BETWEEN US AND YOU (HEREINAFTER, "THE TERMS").

THESE TERMS SET OUT THE RIGHTS AND OBLIGATIONS OF ALL USERS (HEREINAFTER, "YOU" / "YOUR" OR “COSTUMER”) AND THOSE OF VOLT (HEREINAFTER, "US" / "OUR" / "WE" / "THE VENDOR") IN RELATION TO THE GOODS/SERVICES OFFERED BY US THROUGH THIS WEBSITE.

BEFORE YOU CLICK ON THE "PURCHASE” BUTTON AT THE END OF THE ORDERING PROCESS, PLEASE CAREFULLY READ THESE TERMS AND OUR PRIVACY STATEMENT.

BY USING THIS WEBSITE OR PLACING AN ORDER THROUGH IT, YOU ARE CONSENTING TO BE BOUND BY THESE TERMS AND OUR PRIVACY STATEMENT. IF YOU DO NOT AGREE TO ALL OF THE TERMS AND THE PRIVACY STATEMENT, DO NOT PLACE AN ORDER.

THESE TERMS MAY BE SUBJECT TO AMENDMENT, SO YOU SHOULD CAREFULLY READ THEM PRIOR TO PLACING ANY ORDER. IF YOU HAVE ANY QUESTIONS ABOUT THE TERMS OR THE PRIVACY POLICY, YOU MAY ACCESS OUR WEB SITE AND CONTACT US THROUGH OUR CONTACT WEB FORM OR SEND US AN EMAIL THROUGH THE EMAIL INFO@VOLTPADEL.COM

YOU MAY NOT CHANGE THE CONTENT OF THE SERVICE OR SEND MESSAGES THAT CONTAIN COMPUTER VIRUSES OR MAY CAUSE ANY OTHER DAMAGES.

CUSTOMERS OF THE ONLINE SHOP ARE CONSIDERED AS FINAL CONSUMERS, SUBJECT TO VAT SETTLEMENT, WITH THE EXCEPTION OF THIRD-COUNTRY RESIDENTS, OUTSIDE THE EUROPEAN UNION.

THE SALE PROCESS IS SUBJECT TO COMPLIANCE WITH THE RULES DEFINED BY LAW NO. 83/2017 OF AUGUST 18, ON THE REGIME FOR THE PREVENTION AND REPRESSION OF THE LAUNDERING OF ADVANTAGES OF ILLICIT PROVENANCE AND THE FINANCING OF TERRORISM.

VOLT - SPORTS GEAR, LDA., TRADING AS VOLT PADEL IS A PORTUGUESE COMPANY WITH ITS REGISTERED ADDRESS AT RUA MANUEL PINHO DE AZEVEDO 567, EDIFÍCIO MOTA TEIXEIRA, S03, 4100-321, PORTO, PORTUGAL AND WITH THE VAT NUMBER 514210206. OUR EMAIL IS: INFO@VOLTPADEL.COM

 

2. USE OF OUR WEBSITE

THESE TERMS ARE IMPORTANT FOR BOTH YOU AND US AS THEY HAVE BEEN DESIGNED TO CREATE A LEGALLY BINDING AGREEMENT BETWEEN US.

 THUS, BY PLACING YOUR ORDER, YOU AGREE THAT:

·   YOU MAY ONLY USE THE WEBSITE TO MAKE LEGITIMATE ENQUIRIES OR ORDERS.

·   YOU WILL NOT MAKE ANY SPECULATIVE, FALSE OR FRAUDULENT ORDERS.

·   YOU ALSO UNDERTAKE TO PROVIDE CORRECT AND ACCURATE E-MAIL, POSTAL AND/OR OTHER CONTACT DETAILS TO US AND ACKNOWLEDGE THAT WE MAY USE THESE DETAILS TO CONTACT YOU IN THE EVENT THAT THIS SHOULD PROVE NECESSARY (SEE OUR PRIVACY POLICY).

IF YOU DO NOT GIVE US ALL OF THE INFORMATION THAT WE NEED, WE MAY NOT BE ABLE TO COMPLETE YOUR ORDER.

 YOU WARRANT THAT YOU ARE AT LEAST 18 YEARS OLD AND ARE LEGALLY CAPABLE OF ENTERING INTO BINDING CONTRACTS.

 

3. SERVICE AVAILABILITY

THE PRODUCTS WE OFFER ON THIS WEBSITE ARE ONLY AVAILABLE FOR DELIVERY IN THE FOLLOWING COUNTRIES: PORTUGAL, SPAIN, AUSTRIA, BELGIUM, DENMARK, FINLAND, FRANCE, GERMANY, ITALY, LITHUANIA, LUXEMBOURG, MALTA, MONACO, NETHERLANDS, NORWAY, POLAND AND SWEDEN.

 

4. CONTRACT

TO PLACE AN ORDER, YOU WILL BE REQUIRED TO FOLLOW THE SHOPPING PROCESS ONLINE AND PRESS THE "PURCHASE" BUTTON TO SUBMIT THE ORDER. PLEASE NOTE THAT YOU MUST READ THESE TERMS FIRST. AFTER THIS, YOU WILL RECEIVE AN E-MAIL FROM US ACKNOWLEDGING THAT WE HAVE RECEIVED YOUR ORDER (THE "ORDER CONFIRMATION").

ALL ORDERS ARE SUBJECT TO ACCEPTANCE BY US, AND WE WILL CONFIRM SUCH ACCEPTANCE TO YOU BY SENDING YOU AN E-MAIL THAT CONFIRMS THAT THE PRODUCT HAS BEEN DISPATCHED (THE "SHIPMENT CONFIRMATION”). THE CONTRACT FOR THE PURCHASE OF A PRODUCT BETWEEN US (CONTRACT) WILL ONLY BE FORMED WHEN WE SEND YOU THE SHIPMENT CONFIRMATION.

 

5. PRODUCTS IN THE ONLINE SHOP

THE PRODUCTS DULY IDENTIFIED IN THE RESPECTIVE CATALOGS CAN BE PURCHASED IN THE ONLINE STORE.

THE NON-AVAILABILITY IN THE ONLINE STORE OF ANY PRODUCT DOES NOT MEAN THAT IT IS SOLD OUT IN VOLT PADEL AND MAY BE AVAILABLE THROUGH ANOTHER DISTRIBUTION CHANNEL OF THE COMPANY.

 

6. PRICES

THE PRICES PRESENTED IN THE CATALOG INCLUDE VAT AT THE LEGAL RATE IN FORCE AT THE TIME OF PURCHASE, BUT EXCLUDE DELIVERY COSTS, WHICH WILL BE ADDED TO THE TOTAL AMOUNT DUE.

THE PRICE OF THE PRODUCTS AND THE COST WITH POSTAGE OF MAIL ARE ALL PROPERLY DISCRIMINATED BEFORE THE FINAL VALIDATION PHASE OF THE PURCHASE.

ANY OTHER COSTS RESULTING FROM THE SENDING OF PARCELS ABROAD, INCLUDING CUSTOMS CLEARANCE COSTS, WILL BE THE SOLE RESPONSIBILITY OF THE PURCHASER OF THE PRODUCT.

VOLT PADEL INFORMS THAT THE PRICES PRACTICED AT WWW.VOLTPADEL.COM, WWWV.VOLTPADEL.ES AND WWW.VOLTPADEL.PT ARE EXCLUSIVE TO VOLT PADEL ONLINE STORE AND MAY VARY IN PRICES AT OTHER POINTS OF SALE.

WE RESERVE THE RIGHT TO CHANGE PRICE AND AVAILABILITY INFORMATION WITHOUT NOTICE. HOWEVER, CHANGES WILL NOT AFFECT ORDERS IN RESPECT OF WHICH WE HAVE ALREADY SENT AN ORDER CONFIRMATION.

 

7. ORDER

THE ORDERING OF ANY PRODUCT, CHOSEN FROM AMONG THOSE IN THE PRODUCT CATALOG IS MADE BY PLACING IT IN THE SHOPPING BASKET.

THE CUSTOMER CAN CANCEL THE ORDER BY SENDING IT TO THE EMAIL: INFO@VOLTPADEL.COM WITHIN 24 HOURS AFTER VOLT PADEL HAVE RECEIVED THE ORDER CONFIRMATION.

THE CANCELLATION REQUEST WILL ONLY TAKE EFFECT WHEN THE ORDER NUMBER AND THE NAME OF THE CUSTOMER ARE INDICATED.

 

8. FORMS OF PAYMENT

THE PRODUCTS CAN BE PAID THROUGH THE DIFFERENT MEANS OF ELECTRONIC PAYMENT MADE AVAILABLE, WHOSE COSTS ARE BORNE BY THE CUSTOMER AND DEBITED IN THE SALES DOCUMENT.

IF THE BUYER HAS THE FIDELITY CLIENT CARD OF VOLT PADEL, OR HAVE A PROMOTIONAL CODE, YOU CAN DISCOUNT YOUR OFFERS ONLINE IN THE ONLINE STORE.

OFFERS CANNOT BE DISCOUNTED ON THE VALUE OF CURRENCY EXCHANGES AT FACE VALUE, ON PAYMENT OF POSTAGE AND ON PURCHASES WITH POSTAGE.

YOU CANNOT USE MORE THAN ONE OFFER ON THE SAME PURCHASE.

 

9. DELIVERY TIME

IN PORTUGAL MAIN LAND THE ORDERS ARE SHIPPED, AS A RULE, WITHIN 48/72 AFTER THE DATE OF THE RESPECTIVE PAYMENT.

SHIPPING IN EUROPE AND THE REST OF THE WORLD VARY ACCORDING TO DESTINATION AND SHIPPING TIME.

SHIPPING OF PARCELS MAY, IN SPECIFIC CASES, BE DELAYED IN DELIVERY DUE TO STOCK SHORTAGES OR DELAYS ON THE CARRIER.

IF FOR ANY REASON WHATSOEVER, WE CANNOT MEET THE DELIVERY DATE, YOU WILL BE KEPT INFORMED THEREOF AND OFFERED A CHOICE OF EITHER CONTINUING WITH THE PURCHASE BY SETTING AN EXTENDED DELIVERY TIME OR CANCELLING THE ORDER WITH A FULL REFUND OF THE PRICE PAID.

FOR THE PURPOSE OF THESE TERMS, THE "DELIVERY" SHALL BE DEEMED TO HAVE OCCURRED OR THE GOODS SHALL BE DEEMED TO “HAVE BEEN DELIVERED” UPON SIGNING FOR RECEIPT OF THE PRODUCTS AT THE AGREED DELIVERY ADDRESS.

IF WE ARE UNABLE TO DELIVER THE GOODS AFTER TWO OR THREE ATTEMPTS, WE WILL SEND YOU AN EMAIL EXPLAINING WHERE YOUR PARCEL IS AND HOW YOU CAN REARRANGE DELIVERY. IF YOU ARE NOT GOING TO BE AT THE DELIVERY LOCATION AT THE TIME AGREED, PLEASE CONTACT US TO REARRANGE DELIVERY FOR ANOTHER MUTUALLY CONVENIENT DAY.

THE PRODUCTS WILL BE AT YOUR RISK FROM THE TIME OF DELIVERY.

 

10. EXCHANGES/RETURNS POLICY

RIGHT OF WITHDRAWAL

THE CONSUMER SHALL HAVE A PERIOD OF 30 DAYS TO WITHDRAW FROM A DISTANCE OR OFF-PREMISES CONTRACT, WITHOUT GIVING ANY REASON, AND WITHOUT INCURRING ANY COSTS.

THE WITHDRAWAL PERIOD SHALL EXPIRE AFTER 30 DAYS FROM THE DAY ON WHICH YOU OR A THIRD PARTY OTHER THAN THE CARRIER AND INDICATED BY THE CONSUMER ACQUIRES PHYSICAL POSSESSION OF THE GOODS OR, IN THE CASE OF MULTIPLE GOODS ORDERED BY THE CONSUMER IN ONE ORDER AND DELIVERED SEPARATELY, THE DAY ON WHICH THE CONSUMER OR A THIRD PARTY OTHER THAN THE CARRIER AND INDICATED BY THE CONSUMER ACQUIRES PHYSICAL POSSESSION OF THE LAST GOOD.

EXERCISE OF THE RIGHT OF WITHDRAWAL

BEFORE THE EXPIRY OF THE WITHDRAWAL PERIOD, YOU SHALL INFORM US OF YOUR DECISION TO WITHDRAW FROM THE CONTRACT. FOR THIS PURPOSE, YOU MAY EITHER: (A) USE THE MODEL WITHDRAWAL FORM AS SET OUT IN ANNEX I OR (B) MAKE ANY OTHER UNEQUIVOCAL STATEMENT SETTING OUT HIS DECISION TO WITHDRAW FROM THE CONTRACT THROUGH THE EMAIL INFO@VOLTPADEL.COM .

THE BURDEN OF PROOF OF EXERCISING THE RIGHT OF WITHDRAWAL SHALL BE ON THE CONSUMER.

OBLIGATIONS OF THE VENDOR IN THE EVENT OF WITHDRAWAL

WE WILL REIMBURSE ALL PAYMENTS RECEIVED FROM YOU, INCLUDING, IF APPLICABLE, THE COSTS OF DELIVERY, WITHOUT UNDUE DELAY AND IN ANY EVENT NOT LATER THAN 14 DAYS FROM THE DAY ON WHICH WE ARE INFORMED OF YOUR DECISION TO WITHDRAW FROM THE CONTRACT.

WE WILL NOT REIMBURSE THE SUPPLEMENTARY COSTS, IF YOU HAVE EXPRESSLY OPTED FOR A TYPE OF DELIVERY OTHER THAN THE LEAST EXPENSIVE TYPE OF STANDARD DELIVERY OFFERED BY US.

PLEASE NOTE THAT WE MAY WITHHOLD THE REIMBURSEMENT UNTIL WE HAVE RECEIVED THE GOODS BACK, OR UNTIL YOU HAVE SUPPLIED EVIDENCE OF HAVING SENT BACK THE GOODS.

WE WILL REFUND ANY MONEY RECEIVED FROM YOU USING THE SAME METHOD USED TO MAKE PAYMENT.

OBLIGATIONS OF THE CONSUMER IN THE EVENT OF WITHDRAWAL

UNLESS WE HAVE OFFERED TO COLLECT THE GOODS, YOU SHALL SEND BACK THE GOODS WITHOUT UNDUE DELAY AND IN ANY EVENT NOT LATER THAN 14 DAYS FROM THE DAY ON WHICH YOU HAVE COMMUNICATED YOUR DECISION TO WITHDRAW FROM THE CONTRACT.

THE COSTS OF RETURNING SHALL BE PAID BY YOU.

ADDRESS TO WHICH YOU CAN RETURN THE PRODUCT: RUA MANUEL PINTO DE AZEVEDO 567, EDIFÍCIO MOTA TEIXEIRA, S03, 4100-321 PORTO, PORTUGAL.

PLEASE USE OR INCLUDE WITH THE PRODUCT BEING RETURNED ALL ORIGINAL BOXES, INSTRUCTIONS/DOCUMENTS AND WRAPPINGS.

YOU SHOULD BE AWARE THAT YOU ARE UNDER AN OBLIGATION TO TAKE REASONABLE CARE OF THE PRODUCTS WHILST THEY ARE IN YOUR POSSESSION. THIS MEANS INCLUDING ALL OF THE PRODUCTS INSTRUCTIONS, DOCUMENTS AND WRAPPINGS WHEN RETURNING THE PRODUCTS AND RETURNING THE PRODUCTS IN THE SAME CONDITION AS RECEIVED. OTHERWISE, WE CAN REFUSE THE REIMBURSE OF THE PAYMENT RECEIVED FROM YOU.

IF YOU HAVE ANY DOUBTS, YOU CAN CONTACT US THROUGH OUR EMAIL: INFO@VOLTPADEL.COM

EXCHANGE

IF YOU WANT TO EXCHANGE SOME PRODUCT (DIFFERENT SIZE OR COLOUR), YOU SHOULD PROMPTLY CONTACT US VIA EMAIL.

IN CIRCUMSTANCES WHERE YOU CONSIDER THAT THE PRODUCT DOES NOT CONFORM TO THE CONTRACT AT THE TIME OF DELIVERY, YOU SHOULD PROMPTLY CONTACT US VIA EMAIL WITH DETAILS OF THE PRODUCT AND ITS DAMAGE.

YOU WILL RECEIVE INSTRUCTIONS FROM US.

UPON RECEIPT OF THE PRODUCT, WE WILL FULLY EXAMINE IT AND NOTIFY YOU OF YOUR RIGHT TO A REPLACEMENT OR REFUND (IF ANY) VIA E-MAIL WITHIN A REASONABLE PERIOD OF TIME. WE AIM TO PROCESS THE REFUND OR REPLACEMENT AS SOON AS POSSIBLE AND, IN ANY CASE, WITHIN 14 DAYS OF THE DAY WE CONFIRMED TO YOU VIA E-MAIL THAT YOU ARE ENTITLED TO A REFUND OR REPLACEMENT.

VOLT PADEL WILL BEAR THE COSTS WITH THE RETURN MAIL POSTAGE, WHEN THE ITEM IS DELIVERED WITH ANY PRODUCTION DEFECT OR IF THERE HAS BEEN AN ERROR IN ITS SHIPMENT.

FOR WARRANTY PURPOSES AND AFTER OPENING THE ORIGINAL PACKAGING AND / OR ANY USE OF THE PRODUCT, THE COSTS WITH THE RETURN MAIL POSTAGE ARE RESPONSIBILITY OF THE COSTUMER. IF THE PRODUCT IS COVERED BY WARRANTY, VOLT PADEL WILL COVER THE TRANSPORT COSTS RELATED WITH THE SHIPPING OF THE REPLACEMENT OR THE REPAIRED ITEM.

 

11. LIMITED WARRANTY

HOW LONG IS THE WARRANTY PERIOD AND WHAT IS COVERED?

ALL VOLT PADEL ARTICLES PURCHASED THROUGH THIS WEBSITE HAVE A WARRANTY VALID FOR A PERIOD OF 3 YEARS AFTER THE DATE OF PURCHASE.

VOLT PADEL WARRANTS THE PRODUCTS AGAINST NON-CONFORMANCE WITH VOLT PADEL MATERIAL AND WORKMANSHIP SPECIFICATIONS FOR THE APPLICABLE WARRANTY PERIOD LISTED ABOVE COMMENCING FROM THE DATE OF PURCHASE BY THE ORIGINAL PURCHASER FROM AN AUTHORIZED DEALER (“WARRANTY PERIOD”) UNDER THE FOLLOWING CONDITIONS ONLY:

THE WARRANTY CLAIM IS MADE BY THE ORIGINAL PURCHASER OF THE PRODUCT WITH A VALID PROOF OF PURCHASE FROM AN AUTHORIZED VOLT PADEL DEALER.

THE PRODUCT HAS NOT BEEN SUBJECTED TO ACCIDENT, MISUSE, ABUSE, COMMERCIAL USE, IMPROPER SERVICE, OR NON-VOLT PADEL REPAIR OR MODIFICATION;

THE DATE CODE AND/OR HOLOGRAM (IF APPLICABLE) ON THE PRODUCT IS LEGIBLE AND HAS NOT BEEN REMOVED, DELETED OR ALTERED; AND

CLAIMS ARE MADE WITHIN THE APPLICABLE WARRANTY PERIOD.

THIS LIMITED WARRANTY DOES NOT COVER AND VOLT PADEL IS NOT RESPONSIBLE FOR:

NORMAL WEAR AND TEAR;

COSMETIC DAMAGE (I.E., MINOR SCRATCHES, SURFACE DEFORMATIONS, OR DISCOLORATION) INCLUDING NATURAL FADING OF COLORS);

DAMAGES CAUSED BY MISUSE, ABUSE, OR BY ACCIDENT OR NEGLIGENCE, INCLUDING PROLONGED EXPOSURE TO INCLEMENT WEATHER;

FAILURE TO OBSERVE CARE INSTRUCTIONS;

DAMAGE CAUSED BY RIPS, CUTS OR TEARS;

BURNS AND ABRASIONS;

PRODUCTS TREATED WITH STEAMING DEVICES OR OTHER HEAT TREATMENTS;

UNAUTHORIZED MODIFICATION OR ALTERATION INCLUDING ANY REPAIR DONE OUTSIDE OF VOLT PADEL CUSTOMER SERVICE;

PRODUCTS WITH REMOVED OR DEFACED HOLOGRAMS OR DATE CODES;

PRODUCTS PURCHASED FROM UNAUTHORIZED DEALERS;

COUNTERFEIT PRODUCTS;

PRODUCTS PURCHASED “USED”, “AS-IS”, “WITHOUT WARRANTY”;

ANY DAMAGES ARISING AFTER THE WARRANTY PERIOD; OR,

PRODUCTS THAT ARE NOT LISTED ABOVE.

 

12. COMUNICATIONS

APPLICABLE LAW REQUIRES THAT SOME OF THE INFORMATION OR COMMUNICATIONS WE SEND TO YOU SHOULD BE IN WRITING.

WHEN USING OUR SITE, YOU ACCEPT THAT COMMUNICATION WITH US WILL BE MAINLY ELECTRONIC. WE WILL CONTACT YOU BY E-MAIL OR PROVIDE YOU WITH INFORMATION BY POSTING NOTICES ON OUR WEBSITE. FOR CONTRACTUAL PURPOSES, YOU AGREE TO THIS ELECTRONIC MEANS OF COMMUNICATION AND YOU ACKNOWLEDGE THAT ALL CONTRACTS, NOTICES, INFORMATION AND OTHER COMMUNICATIONS THAT WE PROVIDE TO YOU ELECTRONICALLY COMPLY WITH ANY LEGAL REQUIREMENT THAT SUCH COMMUNICATIONS BE IN WRITING. THIS CONDITION DOES NOT AFFECT YOUR STATUTORY RIGHTS.

 

13. PRIVACY AND SECURITY POLICY

PLEASE VISIT OUR PRIVACY POLICY.

 

14. APPLICABLE LAW AND COMPETENT FORUM

CONTRACTS FOR THE PURCHASE OF PRODUCTS THROUGH OUR SITE WILL BE GOVERNED BY PORTUGUESE LAW.

FOR THE RESOLUTION OF THE DISPUTES ARISING FROM THIS CONTRACT, THE JURISDICTION OF THE DISTRICT OF PORTO IS VESTED WITH EXPRESS WAIVER OF ANY OTHER.

IN CASE OF LITIGATION THE CONSUMER MAY RESORT TO AN ALTERNATIVE DISPUTE RESOLUTION BODY. CENTER OF ARBITRATION OF CONFLICTS OF CONSUMPTION OF PORTO WWW.CICAP.PT. OR ANY OTHER WITHIN THE EUROPEAN UNION.

MORE INFORMATION IN PORTAL DO CONSUMIDOR: WWW.CONSUMIDOR.PT

LAST REVISED: MARCH 1ST, 2021

 

 

ANNEX I

MODEL WITHDRAWAL FORM

(COMPLETE AND RETURN THIS FORM ONLY IF YOU WISH TO WITHDRAW FROM THE CONTRACT)

 

 

TO: VOLT - SPORTS GEAR, LDA, WITH THE REGISTERED ADDRESS AT RUA MANUEL PINTO DE AZEVEDO 567, EDIFÍCIO MOTA TEIXEIRA, S03, 4100-321, PORTO, PORTUGAL (EMAIL: INFO@VOLTPADEL.COM )

I HEREBY GIVE NOTICE THAT I WITHDRAW FROM MY CONTRACT OF SALE OF THE FOLLOWING GOODS:

— ORDERED ON (*)/RECEIVED ON (*),

— NAME OF CONSUMER(S),

— ADDRESS OF CONSUMER(S),

— SIGNATURE OF CONSUMER(S) (ONLY IF THIS FORM IS NOTIFIED ON PAPER),

— DATE